How do I register for an account on e-abbott.com?
To register, click the blue New Customer Registration button. Establish which division you would like to order your products from and then provide contact information about your company. Provide the account number and the zip code of the facility to be shipped to.
How do I check the status of my order?
You can check the status of your order by logging onto e-abbott.com and click the Search Orders link in the menu on the left hand side. There the estimated delivery date and the carrier who will be delivering the order will be displayed.
How do I get my invoices on-line?
The Invoice feature must be enabled. To enable the on-line invoice feature, contact customer service at 1-800-551-5838.
How do I submit a return on-line?
The Return feature must be enabled. To enable the Returns feature, contact customer service at 1-800-551-5838
How do I get my credits on-line?
The Credit feature must be enabled. To enable the Credit feature, contact customer service at 1-800-551-5838.
How do I pay my invoice on-line?
Invoices may be paid directly on-line by using the EFT feature. To enable the EFT feature, contact customer service at 1/800-551-5838. You’ll select the invoices and credits you wish to pay and/or use and then submit them for payment.
How do I request a new location for shipments to be delivered?
Sign onto
www.e-Abbott.com and click on the Account Maintenance link on the left hand menu. Select the Billing account number associated with the ship to location. Click the Add Shipto Location link on the top right hand side of the screen. This will open a form to fill out that will be sent to e-commerce to add the shipping location to the e-abbott sign-on.
How do I create an order template?
To create an order template for future use, by selecting the order template button on the order confirmation screen. On the Order Confirmation page you can name for the template for future reference. After clicking Create Template button the will be available for use the next time in the Templates section of the menu
How do I get e-mail notifications?
From the menu, on the left hand side of the screen, select eMail Notification. To add, remove or change e-mail addresses utilize this option. Any changes can possibly affect someone else’s options, please make changes with caution.
How do I browse your catalog of products?
On the front page of the web site, there is a button labeled Browse Catalog. This will allow you to view several of Abbott Division’s catalogs. Choose the Abbott division products for, and enter your specific search criteria. Click the Search button to display the results.
Once logged into the web site, select Catalog from the menu on the left hand side of the screen. This will provides you with the catalog of products available specifically for you. The search can be narrowed by adding additional search criteria to the top of the page. Click the Search button to display the results.
How do I reset my password?
Choose the Forgot password option under the log-in boxes. Follow the directions and enter the User ID and e-mail address for the account and a temporary password will be e-mailed to that address.
How do I change my password?
Choose the Forgot password option under the log-in boxes. Follow the directions and enter the User ID and e-mail address for the account and a temporary password will be e-mailed to that address.
To change your password for security reasons, from the menu on the left hand, choose Change Password under the User Options section. Follow the steps to make the necessary changes.
We submit our order through EDI, can we also use e-abbott.com to view our orders,invoices, credits, and submit our returns?
Most of the time yes you can, e-abbott.com is flexible and can work with most EDI vendors so that we can send information both to you via EDI and to the web site.GHX is the only identified EDI vendor which we are limited in our abilities to send invoices and credits to e-abbott.com. To find out more information contact Customer Service at 1-800-551-5838 and ask the representative about using our web site to review orders, view invoices or credits, and submit returns.
How do I Search for End User Pricing?
From the Home Page, click on the “Contract/Pricing” link under “End User Information” in the menu on the left side of the screen. The system will display all end users that are linked to your account. You can use the search function to find a specific end user. To view an end user’s pricing, click on the Contract Number link. The system will display basic information about the contract such as the contract number, description, effective and expiration dates, and the date of the last update.
You can print information related to the contract using the print links at the top of the page. You can also export to Excel. The Excel file will contain all of the contracts and end users that were found as a result of the search you performed. The file also contains contract pricing for the contract you selected. At the bottom of the page you can view contract prices as well as service fee information when applicable for the contract you selected. If you would like to find pricing for a specific item, you can type the Abbott Nutrition SKU number in the Item Number search box. Our web site e-Abbott.com will e-mail Bid Award information to you as pricing and membership changes occur.
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How do I Request a New End User for Chargeback?
If you need to submit a Chargeback Claim for an End User that is not currently on e-Abbott, you need to request a new End User. To request a new End User for Chargeback, click on “Request New User” in the “End User Information” section of the menu on the left side of the screen. The system will ask you to enter your Wholesaler Information. You can enter the Wholesaler Name or the Abbott Nutrition account number. Next, the system will ask you to enter the End User’s name, account number and address. Abbott Nutrition will use this information to identify an Abbott Account Number to link to your Wholesaler. For End Users that bill a different address than the shipping address, please enter shipping address information here and see Wholesaler Remarks for billing address information. Each shipping/billing account combination should have a unique End User Account number. The System will also ask you to enter Contract information for your new End User. You need to indicate whether the End User is a new customer, and what type of customer it is. There is an optional comments field at the bottom of the screen if you would like to include additional comments. When you are finished, click “Submit.”
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How do I Request a New End User for Sales Trace?
If you need to enter Sales Trace information for an End User that is not currently in e-Abbott for Chargeback processing, you need to request a new End User. To request a new End User for Sales Trace, click on “Add New User“ in the “Sales Trace“ section of the menu on the left side of the screen. The system will prompt you to enter information about the new end user. When you are finished entering the End User Information, click “Submit.“ The system will display a message indicating that the new End User was uploaded successfully.
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How do I Upload Multiple Sales Trace End Users?
If you would like to add multiple End Users, click the “Upload Multiple Customers“ link at the top of the screen. After you have identified the file to upload, click “Continue“. The system will display a message indicating that your file was uploaded successfully or if there are errors in the spreadsheet uploaded.
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How do I Submit a Chargeback Claim?
To submit a Chargeback Claim, click on “Create New Claim” in the “Chargeback” section of the menu on the left side of the screen. Select the correct Wholesaler Ship To Number and indicate whether you are submitting a Chargeback Claim only, or if you also have Sales Tracing data to include. You also need to enter a Claim ID. This represents the Wholesaler’s Claim Number. NOTE: You CAN NOT upload a combination file. You can only enter a claim manually that contains a combination of Chargeback and Sales Trace Data using the screen. Click “Continue” when you have entered all required data on this screen. The next step in the process to submit a Chargeback Claim is to identify the End Users for the claim. You can either search for End Users, or select them using the radio buttons on the left side of the screen. Click Continue to move to the next part of the Claim submission process. The system will prompt you to enter Invoice Information for the claim. If you need to delete a line, click on the checkbox on the left and click on “Delete Lines.” To add additional End Users, click “Add End User.” To view the End Users and Invoices on the claim, click on the links to view them. When you are finished entering information for the claim, click “Submit.” You can view claims you submitted by clicking on “View Claims” on the left side of the screen. You can delete a submitted claim by clicking on the “Delete” link.
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How do I Upload a Chargeback Claim?
To upload a Chargeback Claim, click on “Upload A New Claim” in the “Chargeback” section of the menu on the left side of the screen. Select the correct Wholesaler Ship To Number you would like to use. You also need to enter a Claim ID. This represents the Wholesaler’s Claim Number. Create the file you would like to upload in Excel. Please verify that the End User ID reflects the correct shipping/billing combination. Below is an example of how to format the file. There cannot be any column headings in the file. The system will notify you if there are errors on the claim. The system will display a message indicating that your file was uploaded successfully. See the Maintenance section for information regarding how to format the imported file.
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How do I Submit a Sales Trace?
To submit a new Sales Trace, click on “Create New Trace” in the “Sales Trace” section of the menu on the left side of the screen. The system will ask you to indicate the ship to address of the Wholesaler and enter a Sales Trace ID. After you do this, click “Continue.” The system will ask you to identify the End User for the Sales Trace. You can search for the End User, or you can select it using the radio buttons on the left side of the screen. The system will prompt you to enter Invoice Information for the Sales Trace. Enter information from the invoice on the screen and then click “Add Lines.” If you need to delete a line, click on the checkbox on the left and click on “Delete Lines.” To add additional invoices, click “Add Invoice.” To add additional End Users, click “Add End User.” To view the End Users and Invoices on the Sales Trace, click on the links to view them. When you are finished entering information for the Sales Trace, click “Submit.” You can view Sales Tracings you submitted by clicking on “View Trace” on the left side of the screen. This will allow you to search for Sales Tracings you have submitted.
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How do I Upload a Sales Trace?
To upload a Sales Trace, click on “Upload A New Trace” in the “Sales Trace” section of the menu on the left side of the screen. Select the correct Wholesaler Ship To Number you would like to use. You also need to enter a Sales Trace ID. This represents the Wholesaler’s Sales Trace Number. Create the file you would like to upload in Excel. Below is an example of how to format the file. There cannot be any column headings in the file. The system will notify you if there are errors on the sales trace. The system will display a message indicating that your file was uploaded successfully.
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How do I View Acknowledgements?
To view your Acknowledgements, click on the “Acknowledgements” link in the “Chargeback” section on the left side of the screen. The system will display your Acknowledgements. You can also use the search feature to search for them. Click on “Print Version” to print the Acknowledgement. Next, click “Print This Page.” The system will automatically e-mail Acknowledgements to you for your convenience.
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How do I Create a Variance Scorecard?
A Variance Scorecard has been created in order to help you identify trends with your variances. To access the Scorecard, click “Acknowledgements” in the Chargeback section of the home page. Select the memos that you would like to view a scorecard for, and click “Create Variance Scorecard.” The system will provide a link to the Scorecard. Please note that you will need to allow pop-ups from e-Abbott to have access to the link. The Scorecard will be displayed in Excel. The data is split into three tabs.
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How do I Perform Data Maintenance?
To customize the format of Excel files you upload for Chargeback, Sales Tracings and new Sales Tracings End Users, click on the “Data Maintenance” link in the “User Options” section of the menu on the left side of the screen. The system will display a list of templates that you can manage. Click on the template name to manage the data. The system will display Header Information by default. To change the file layout for End User and Invoice information, click on “View Detail Only.” Use the Excel Position fields to change the location of data in Excel files that you upload. You can also change product and pricing information by clicking on “View Detail Only.”
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